In order to highlight this, we have identified 6 key commitments which, we believe, are integral to the core operations of the business and help display to our customers, why we care:
Enviraz are committed to provide suitable and sufficient facilities to ensure the wellbeing of our operatives, and those who may be effected by our works.
Enviraz are committed to educating all parties associated with asbestos and the control measures that can be implemented to mitigate exposure to asbestos fibres.
Enviraz are committed to cohesiveness throughout our business by promoting teamwork and highlighting the importance of communication.
Enviraz are committed to ongoing advancement throughout our business operations by evolving in line with industry standards / best practice and by constant innovation.
Enviraz are committed to our obligations under Health, Safety and Environmental legislation, whilst providing a sustainable & ethical alternative to our customers.
Enviraz are committed to achieving excellence throughout our core business activities by promoting active monitoring, performance review and evolution of our processes.
One of the most significant factors that can impact an employee’s productivity is their job satisfaction and level of happiness at work. A company that keeps its workforce happy, significantly benefits from increased productivity, creativity, reduced turnover and an improved bottom line.
Enviraz provide employees with regular feedback, which is vital in developing their understanding of where they are succeeding and where they need to apply more effort. An open communication channel between employer and employee allows for a more productive working environment. Enviraz have implemented monthly team meetings where all staff can share their ideas and concerns, employees are more likely to feel valued and happy to continue working hard.
Enviraz Scotland Ltd recognises and accepts its responsibilities in relation to providing health and welfare facilities on site and in particular the requirements contained within the Construction (Design and Management) Regulations 2007.
Where the Enviraz is the controller of a site, there is a duty to ensure suitable and sufficient welfare facilities have been provided and made available for everyone to use, including subcontractors.
On every site the Company will provide welfare facilities, or arrange with the client to arrange to provide facilities, that include:
Every site shall have adequate washing facilities, which will include:
Enviraz welcome the opportunity to promote Asbestos Awareness within our client base, and among their stakeholders by holding bespoke seminars and drop ins for those effected by our works, or by asbestos in general.
The Enviraz workforce are trained in a variety of different skill areas including Asbestos Operative Training, PASMA, IPAF, Red Box Systems and confined space entry, and 85% of the Enviraz workforce have passed a construction health and safety assessment and hold CSCS cards.
All operative, supervisor and management training is displayed within our company competence matrix, which details completed training and current training expiry dates. The matrix allows our management team to complete ongoing training needs analysis to highlight training requirements. Ongoing training and development helps ensure that our workforce is ready to deal with all manner of asbestos removal works and prepared to deal with any situation on site. A copy of our matrix is attached to this document.
Health and Safety training is initially provided through induction upon commencement of employment as well as being incorporated into initial asbestos and annual refresher training. Following a policy review, any changes to our health and safety policies are relayed to employees through site inductions, tool box talks, company notice boards and team meetings.
Enviraz have commenced a bespoke process for the training of new asbestos operatives. This ensures we employ the highest standard of trainee and ensure quality throughout our workforce. The Process is as follows:
New Trainees – New trainees joining Enviraz Scotland Ltd will be trained to category B (non-licensed) standard where they will be educated in the initial dangers of asbestos and how to safely remove the less hazardous materials encountered in our day to day work.
Performance Review – Once a minimum of 3 months has passed, and where the individual has gained experience dealing with non-licensed materials, they will be invited to a performance review meeting with one of the Enviraz management team. At this meeting the following will be discussed:
Full Training – If the trainee has shown a sufficient aptitude in their current role, then Enviraz will then consider full Asbestos Operative Training for that individual. They will be trained by an approved IATP/UKATA/ARCA training provider to “New Operative” status.
Ongoing TNA – All new operatives will be utilised on notifiable asbestos works under direct supervision, and will be subject to ongoing “on the job” assessment and training in the specifics of the industry.
Enviraz believe that working collaboratively with our Clients, and their appointed representatives, while adopting a proactive approach to Contract Management are key elements in avoiding disputes. The appointment of a dedicated Management Team and clearly identifiable lines of communication are crucial to achieving this objective.
Enviraz have the ability to collaborate with our client and its stakeholders via a number of different formats to allow ease of access and ensuring all interested parties are kept informed of developments throughout the contract. Our management, staff and employees are encouraged to liaise and work closely with suppliers, sub-contractors and customers to ensure the services we provide will meet and exceed all regulatory requirements. With particular regard to our commitment to achieving our client’s key objectives, our continuous communication with client contacts/design teams will enable us to achieve the required cost and quality within suitable timescales.
Enviraz believe that openness and honesty is integral to a good working relationship. We promote the positive effect dissemination of information can have on a project and a working relationship in general. Through pre-start meetings, planning meetings, open book auditing and site feedback, we believe that we can keep our clients informed of project progress. Through constant contact with a conscientious contractor like Enviraz our clients can enhance their reputation further. For the avoidance of doubt, the on-site supervisor will contact the Contracts Manager as well as our client contact to confirm any changes and check if they are allowed to proceed with their planned works.
Enviraz encourage interaction throughout our workforce, whether through team meetings, consultation, appraisal, etc. Creating a workplace culture where employees communicate and respect each other has boosted morale significantly and makes for a happier, more engaged workforce.
We have also set up an Employee Welfare Committee which involves a monthly meeting attended by a member of staff from each department, discussing items such as health & safety issues, HR practises, employment procedures, policy updates and improvement suggestions. We also feel that trust within the workplace is absolutely vital to employee satisfaction. We will always attempt to remain honest with our employees to create trust which contributes positively towards company loyalty. The above initiatives have positively affected employee engagement which has directly improved the safety culture within our organisation.
All of the meetings, mentioned above, are minuted, actioned and distributed to relevant parties and displayed on general notice boards throughout our premises and sites. Performance of the actions arising from these meetings are monitored during routine audits and Quarterly Performance Review and our Biannual Management Review Meeting.
As a multi-faceted asbestos removal company, Enviraz can offer a variety of trades, directly sourced from our skilled and qualified workforce. These trades include:
All tradespeople are directly employed by Enviraz, and are fully trained to asbestos operative level, ensuring that they can provide a bespoke service at short notice and in emergency situations, including within asbestos contaminated areas.
Enviraz spare no expense in ensuring that our operatives are provided with premium plant, equipment and consumables. This ensures we are always at the cutting edge of new technology and innovation in the asbestos removal industry. We regularly take part in regional meetings with our trade association, ARCA, to discuss forthcoming legislation and industry “best practice”. This enables us to implement new techniques and technologies prior to their introduction via legislation and ensures we are always on the frontline of innovation.
To maintain our position as Scotland’s premier Licensed Asbestos Removal Contractor we consider innovation to be at the forefront of our activities. All staff are encouraged to seek alternative and innovative solutions to our client’s everyday problems. Where specific innovations are deemed successful they are proposed to the management team at operational and organisational meetings for feasibility and economic analysis. Pending approval these innovations can be rolled out company wide and implemented as best practice.
A recent example of successful innovation becoming best practice would be the introduction of the Blast-trac Floor grinding and dust extraction system for industrial scale removal of asbestos containing bitumen/adhesive from concrete floors. The introduction of this method reduced; timescales, the risk of operative fatigue, repetitive strain injuries and general exposure to asbestos.
All of our Operational and Organisation Meetings are recorded and held centrally with all instances of successful innovation extracted and stored for reference and evidence.
Enviraz are currently operating an integrated system where all relevant job information is stored electronically within the one software package. By upgrading to the most recent version of the Sage Construction software, Enviraz now have the ability to store our electronic job folders in the same location as the financial information purporting to the job. Not only does this integrated solution provide ease of access to the job information for the management team it also provides the facility for remote access thus providing the management with greater flexibility and control while away from head office.
We believe that this major innovation will increase productivity and cost effectiveness (while reducing client waiting time) and reduce both job timescales and our environmental impact.
Enviraz expend as much energy in our commitment to Health and Safety as we do the other component parts of our business. Our commitment to Health & Safety includes:
Enviraz Scotland Ltd operate a registered waste transfer station at our premises at Hillington, Glasgow. The waste transfer station includes skips for:
Since implementing a waste transfer and recycling station at our premises, Enviraz have benefited from significant savings in relation to the removal of waste. This process has also formed a firm basis of our ISO14001 certification. The increase in waste segregation and recycling together with the reduction of waste to landfill also has an impact on our Carbon Footprint.
As part of an ever growing and diversifying supply chain, Enviraz are proud to utilise the services Haven Products Ltd (part of the Rehab Group) who specialise in providing sustainable employment and development opportunities to disabled people within the greater Glasgow area.
The majority of Haven's highly-skilled and highly-motivated workforce is recruited from Jobcentre Plus, through the Work Choice programme. Work Choice is a government programme which aims to support more disabled people into employment. More than 80 per cent of Haven's workforce has a disability.
The asbestos industry is highly regulated by the Health and Safety Executive, Asbestos Removal Contractors Association (ARCA) and the Scottish Environmental Protection Agency (SEPA). Due to the high level of scrutiny imposed by these named bodies, Enviraz have an obligation to complete works to the highest possible standard.
Enviraz approach all works with a “right first time with zero defects” mentality which has helped us cement our position as Scotland’s leading licensed asbestos removal contractor. We achieve this by the following:
Enviraz welcome “End of Work” auditing, where all aspects of the contract can be reviewed. This affords the opportunity for both client representatives and the Enviraz Management team to discuss the completed works and identify areas of improvement for future works.
The aims and objectives of the company are as follows:
As a matter of standard procedure, all complaints are logged using our customer complaint / query form and registered on our complaint / non-conformance database. Once the cause of the complaint has been established, corrective measures are then put into place to ensure the issue is promptly resolved. A course of preventative action is developed and all complaints are followed up to ensure issues to not reoccur.
All complaints are discussed during weekly senior management meetings and 3 monthly reviews where causes of complaints and any challenges which have arisen are used to highlight areas where potential improvements can be made. In order to improve the ongoing quality of our service delivery, this preventative approach to customer satisfaction aims to prevent the causes of customer complaints through effective communication with client personnel. tenants and subsequent follow-on trades.